Zendesk Library – Medium One

The following functions provide Zendesk customer support integration. View the Zendesk API for more details.

Functions

Zendesk.authenticate

Usage: authenticate(url, username, token)

Credit cost: 1
Parameters:
- url: string url to Zendesk account.
- username: string Zendesk account email.
- token: string token provided here.
Returns:
- None

Zendesk.get_tickets

Usage: get_tickets()

Return all the tickets.

Credit cost: 1
Parameters:
- None
Returns:
- All tickets on the authenticated Zendesk account

Zendesk.get_ticket

Usage: get_ticket(ticket_id)

Returns a specific ticket.

Credit cost: 1
Parameters:
- ticket_id: int The number automatically assigned to a ticket when created.
Returns:
- Info of the specified ticket

Zendesk.get_tickets_search

Usage: get_tickets_search(keyword)

Returns a list of all the tickets containing the search keyword.

Credit cost: 1
Parameters:
- keyword: string The word to be searched for within all the tickets
Returns:
- List of all tickets containing the search keyword

Zendesk.create_ticket

Usage: create_ticket(subject, comment, requesterID=None, filename=None, contenttype=None, content=None, external=False)

Create a new ticket.

Credit cost: 1
Parameters:
- subject: string The subject of the ticket.
- comment: string Required. A comment object that describes the problem, incident, question, or task.
- requesterID: string The numeric ID of the user asking for support through the ticket.
- filename:
- contenttype:
- content:
- external:
Returns:
- None

Zendesk.update_ticket

update_ticket(ticket_id, comment, filename=None, contenttype=None, content=None, external=False)

Update an existing ticket.

Credit cost: 1
Parameters:
- ticket_id: int The number automatically assigned to a ticket when created.
- comment: string Required. A comment object that describes the problem, incident, question, or task.
- filename:
- contenttype:
- content:
- external:
Returns:
- None

Sample Code

import Zendesk

Zendesk.authenticate("https://medium1.zendesk.com", "david@mediumone.com", "QndHWjjsmEk4a6WuXl94TFZ2pvAdmz4xQkH7s0Lv")
tickets = Zendesk.get_tickets()
new_ticket = Zendesk.create_ticket('lakshans subject', 'lakshans comment')
Zendesk.update_ticket(new_ticket['ticket_id'], 'lakshans comment with attachment', 'lakshans_attachment.html', 'text/plain', '<html><body>hello</body></html>')