How to link the User Portal to your domain

Here are the instructions if you'd like to make your own domain such as

What you need before starting:

  • Already own the domain
  • Have a wildcard SSL for your domain with the common name in the SSL cert be * [IMPORTANT]
    • If you don't have a wildcard SSL cert for your domain, Medium One can help you purchase one.


Step 1: Point URL to Medium One
Add a CNAME host DNS entry to your domain.  Point that CNAME to

  • I.e. => CNAME =>

You might want to add multiple entries (one per user portal environment).

  • I.e. example and

Step 2: Send the SSL Cert to Medium One

We will need both the cert_file.key and cert_file.pem.  Make sure the entire chain is in the .pem, some certificate authorities provide the complete bundled cert separately.

Contact to share your SSL Cert and Secret key.   Please keep the cert and key safe and treat it as any other form of credentials.