How do I send outgoing portal emails from my domain?

This article describes how you can link outgoing emails to your own domain.  This is useful if you want to send emails to end-users with a sender email other than (i.e

The User Portal uses Mandrill (owned by Mailchimp) as the email delivery provider.  

This only applies to emails generated by the User Portal such as welcome emails, forget passwords, 2FA. 

For emails generated by Workflows, refer to the Mandrill library in the Workflow section.


Sign up for a Mandrill account

  1. Sign up for a Mailchimp Account
  2. Sign up for the Mandrill option under your Mailchimp account
  3. Once you launch Mandrill, you'll need to verify ownership of your domain
  4. Generate an API key from Mandrill

Contact if you require assistance.


Add Mandrill API key to the portal

Add the following key, value pairs to your Advanced Config and save:

"MANDRILL_API_KEY": "<api key>",
"SENDER_EMAIL": "<sender email registered with your Mandrill account>",